System & Setup

Company, users, roles & approval rules

Active System Users

1,284

3.1%Across 3 companies / 46 warehouses

Open IT Support Tickets

8.4%18 unassigned, avg resolution 2.3 days

Pending Approval Matrix Gaps

tr_from types with no assigned approver

Document Correction Requests

6.4%Chalan/MRR/Voucher delete & recalc this month

Monthly IT Support Tickets Raised

IT Support Tickets by Status

Completed48%

Assigned22%

Unassigned18%

Rejected / Unsolvable12%

Pending Document Correction Requests

View all

Chalan Delete — CH-2026-01187

Requested by Md. Rafiqul Islam (Warehouse Incharge)

ABC Trading Ltd. · 2 hrs agoChalan

MRR Re-calculate — MRR-2026-00542

Requested by Shirin Akter (Purchase Officer)

DEMO ERP · 5 hrs agoMRR

Voucher Delete — JV-2026-03321

Requested by Abdul Karim (Financial Accountant)

Saas Mini · YesterdayVoucher

Sales Return Recalculate — SR-2026-00219

Requested by Nasrin Sultana (Sales Manager)

ABC Trading Ltd. · YesterdaySales Return

All screens

Access Control

Master Data Import

Accounts Ledger Import Dealer Import Item Import Employee (PBI) Import Sub Ledger Import

Data Correction

Voucher

Voucher Search (for Delete)

Challan / Delivery Order

Challan Delete Challan Re-calculate DO Status Change

Purchase / GRN

MRR(GRN) Delete MRR Re-calculate PO Status Change

Purchase Return

Purchase Return Delete Purchase Return Re-calculate

Sales Return

Sales Return Delete Sales Return Re-calculate

Ledger

Ledger Transfer

Item

Item Merge & Remove Duplicate

Notices

Customer Notice

Broadcast Message Customer Notice

Vendor Notice

Broadcast Message Vendor Notice

IT Support Desk

Support Requests

Ticket Assignment IT Support Request

Admin

Support Request List

Page Design (Sandbox)

Prototype: Requisition Status Prototype: Button Sandbox Prototype: Company Master Prototype: Master Design